Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not, please review our return and refund policy below.
14-Day Return Policy
Under the Consumer Contracts Regulations 2013, you have the right to return any item within 14 days of receiving your order for a full refund, excluding any return fees. To initiate a return, please contact us using our Contact Page or email at thecuegallery147@gmail.com for further assistance.
Return Process
1. Contact Us: Notify us within 14 days of receiving your item if you wish to return it. We will provide instructions on how to return the item.
2. Return Fee: Please note that a return fee will be deducted from your refund. This covers the cost of processing the return.
3. Condition of the Item: Returned items must be in their original packaging and in the same condition as when received. Any items that are damaged or show signs of use may not be eligible for a full refund.
Refunds
Once we receive your returned item and inspect its condition, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Missing or Damaged Items
If your order is missing items or arrives damaged, you must inform us within 48 hours of delivery. We will arrange for a replacement or refund for the missing or damaged goods.
How to Reach Us
• Email: thecuegallery147@gmail.com
• Contact Page
14-Day Return Policy
Under the Consumer Contracts Regulations 2013, you have the right to return any item within 14 days of receiving your order for a full refund, excluding any return fees. To initiate a return, please contact us using our Contact Page or email at thecuegallery147@gmail.com for further assistance.
Return Process
1. Contact Us: Notify us within 14 days of receiving your item if you wish to return it. We will provide instructions on how to return the item.
2. Return Fee: Please note that a return fee will be deducted from your refund. This covers the cost of processing the return.
3. Condition of the Item: Returned items must be in their original packaging and in the same condition as when received. Any items that are damaged or show signs of use may not be eligible for a full refund.
Refunds
Once we receive your returned item and inspect its condition, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Missing or Damaged Items
If your order is missing items or arrives damaged, you must inform us within 48 hours of delivery. We will arrange for a replacement or refund for the missing or damaged goods.
How to Reach Us
• Email: thecuegallery147@gmail.com
• Contact Page